Manager, Sales Operations | Karius

Manager, Sales Operations

About Karius
Karius is a venture-backed life science startup that is transforming the way pathogens and other microbes are observed throughout the body.  By unlocking the information present in microbial cell-free DNA, we're helping doctors quickly solve their most challenging cases, providing industry partners with access to the microbial landscape to accelerate biomarker discovery and clinical trials, discover novel microbes, to ultimately reduce patient suffering worldwide.

Position Summary
The Manager, Sales Operations is a key cross-functional lead in accelerating adoption of the Karius test by scaling the operational capabilities of our Commercial organization in the diagnostics space. The ideal candidate will have a high attention to detail and will own the data quality and master data management that powers our KPI and business intelligence reporting. The Manager, Sales Operations will partner closely with Commercial leaders to generate metrics to measure and evaluate performance across the Sales and Marketing funnel. The Manager, Sales Operations will participate in special projects that inform our commercial planning efforts including territory management, incentive compensation design, and field enablement. The ideal candidate is a project management expert adept at driving operational efficiency and business process innovation across our commercial and marketing operations platforms.  

Why Should You Join Us?
Karius aims to conquer infectious diseases through innovations around genomic sequencing and machine learning. The company’s platform is already delivering unprecedented insights into the microbial landscape, providing clinicians with a comprehensive test capable of identifying more than a thousand pathogens directly from blood, and helping industry accelerate the development of therapeutic solutions. The Karius test we provide today is one of the most advanced solutions available to physicians who aim to deliver better care to many otherwise ineffectively treated patients. Our test is the result of some incredible work done by our scientists, statisticians, engineers, and physicians, all driven by the same mission. You, as part of the Karius team, will be able to see how directly your work has a life-changing impact on people, and at scale.

Reports to:    Director, Sales Operations 

Location:  Redwood City, CA

Primary Responsibilities
•  Lead technical project manager to develop business process improvement within Salesforce, Pardot CRM and integration with internal LIMS/ERP systems that drive commercial alignment and effectiveness.
•  Perform business systems analysis to translate complex business problems into simple but effective solutions for Commercial team leads.
•  Master data management of our CRM database so that Commercial leads can trust the accuracy and quality of our sales and customer data. Recommend, manage and track CRM enhancement projects.
•  Get hands-on using common systems development life cycle tools and other development tools to build solutions that enhance the Commercial team experience.
•  Design and develop complex queries, comprehensive reports, and analysis in order to facilitate fact-based business decisions.
•  Perform business intelligence and analytics reporting to support commercial and field team initiatives.
•  Support the execution of the commercial enablement strategy including specific tactics to help drive clear and consistent sales conversations with customers. 
•  Collaborate with the functional leaders to track all forecast attainment, sales contests and rewards programs, territory deployment and commission plans and payments for the sales function.

What’s Fun About the Job?
Karius is operating at the edge of what is now known to be possible in infectious disease diagnostics. With that, comes a wave of new and incredible challenges and opportunities. To deliver on that value, you will be tapping into some of the most advanced technologies, architecting and innovating where the current solutions simply don't suffice. You will get to see how much your work really matters. 

Travel:      Travel required up to 10%  

Physical Requirements
Subject to extended periods of sitting and/or standing, vision to monitor and moderate noise levels. Work is generally performed in an office, lab or clinical environment.

Position Requirements
•  Bachelor’s degree with a concentration in Business; Marketing, Sales, or equivalent; MBA preferred.
•  A minimum of 5 years of relevant sales operations experience with 2+ years of work experience required in Sales / Marketing Operations, Business Operations, and/or Strategy consulting.
•  Proven Salesforce / Pardot CRM experience of 2-5 years in a fast-paced tech startups or similar environment.
•  Extensive knowledge and experience in sales planning and compensation in biotech/pharma/diagnostics industry.
•  Experience with Looker Analytics or similar business intelligence tools.
•  Advanced experience with Microsoft and Google Suites.

Personal Qualifications
•  Passionate, purpose-driven, and excited about Karius’ mission to save patient lives.
•  Detail oriented with exceptional organizational and time management skills.
•  High execution focus and project management skills with the ability to drive projects from end to end.
•  Endless curiosity and a need to dive deeper for understanding.
•  Excellence at communication and collaboration within a cross-functional team; ability to summarize data and present information to stakeholders.
•  Self-starting mentality and ability to drive results.
•  Ability to work independently but also be an excellent team player.
•  Ability to work effectively and efficiently in a fast paced (startup) environment.

At Karius, we value a diverse and inclusive workplace and provide equal employment opportunity for all applicants and employees and are committed to honor and invest in the full diversity of people, in our hiring, recruiting and development of employees across the Company.  All qualified applicants for employment are encouraged to apply and will be considered without regard to an individual’s race, color, sex, gender identity and gender expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. If you are unable to submit your application due to a disability, please contact us at and we will accommodate qualified individuals with disabilities.  

Redwood City, CA